French Quality Assurance Analyst (HONDURAS) 145
Especificaciones de la plaza
We’re looking for 🔎 a 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐀𝐧𝐚𝐥𝐲𝐬𝐭 🧑💼 𝐰𝐢𝐭𝐡 𝐅𝐫𝐞𝐧𝐜𝐡 🇫🇷 𝐚𝐧𝐝 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 🇺🇸 𝐩𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 to monitor French Customer Service Representatives and the daily performance of the teams.
– Advanced English level (written and spoken) 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐝.
– Advanced French level (written and spoken) 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐝.
– Full-time availability.
– High school diploma.
– 1 year of front-line contact center experience (preferred)
– Intermediate knowledge of MS Excel, MS Word, and MS Office (required)
– Ability to type 30 wpm minimum with accuracy
– Strong verbal and written communication skills, including spelling and grammar
– Excellent organizational and time management skills
– Ability to make fair and consistent judgments and decisions